Welcome to Fly Zone Tours. These Terms & Conditions govern the use of our website, flyzonetours.com, and the tour planning, travel arrangements and related services offered by Fly Zone Tours.
By using this website, contacting us for a tour package, or confirming a booking, you agree to these Terms & Conditions.
1. Our Services
Fly Zone Tours provides Kerala tour planning and travel-related services, including customised tour packages, accommodation arrangements, transportation, sightseeing, houseboat experiences and other travel services.
The exact services included in a package will be communicated to the customer before booking confirmation.
2. Tour Packages & Itineraries
Tour packages displayed on this website are intended to provide an overview of the types of travel experiences we offer.
Package itineraries, hotels, transportation, activities and other arrangements may be customised based on:
Travel dates
Number of travellers
Availability
Customer preferences
Weather or local conditions
Service-provider availability
A final itinerary will be communicated before confirmation of the booking.
3. Pricing
Tour prices may vary depending on travel dates, accommodation category, number of travellers, transportation requirements, seasonal demand and other factors.
Prices displayed or communicated at one time may not remain available indefinitely.
The final applicable price will be confirmed directly with the customer before booking.
4. Booking Confirmation
A booking will be considered confirmed only after:
The itinerary and price have been agreed upon
Required traveller details have been provided
Any applicable advance or booking payment has been received
Fly Zone Tours has issued confirmation
Submitting an enquiry through the website or WhatsApp does not by itself constitute a confirmed booking.
5. Payments
Payment terms, including advance payments and balance payment deadlines, will be communicated during the booking process.
Customers are responsible for completing payments within the agreed timeline. Failure to make payment on time may result in cancellation of reservations or changes in availability.
6. Cancellations & Refunds
Cancellation and refund eligibility will depend on:
The date of cancellation
Hotel and accommodation policies
Houseboat or transport-provider policies
Activity and attraction booking conditions
Other third-party service-provider terms
Certain payments or bookings may be non-refundable.
Any applicable refund will be communicated after considering cancellation charges imposed by the relevant service providers.
7. Changes to a Confirmed Booking
Customers may request changes to their booking, but requested modifications are subject to availability and may result in additional charges.
Fly Zone Tours may also need to modify an itinerary due to circumstances such as weather conditions, road closures, operational issues, safety concerns or service-provider availability.
Where reasonably possible, suitable alternatives will be offered.
8. Hotels, Transport & Third-Party Services
Hotels, resorts, houseboats, transportation companies, activity providers and other travel services may be operated by independent third parties.
Fly Zone Tours coordinates these services on behalf of customers but does not directly control the operations of independent providers.
Their own terms, policies and operational conditions may apply.
9. Traveller Responsibilities
Customers are responsible for:
Providing accurate personal and travel information
Arriving at agreed locations on time
Following hotel, transport and attraction rules
Carrying valid identification and any necessary travel documents
Informing us of special requirements before travel
Taking reasonable care of personal belongings
Fly Zone Tours is not responsible for losses resulting from incorrect information supplied by the traveller.
10. Health & Special Requirements
Travellers should inform us in advance about any mobility requirements, dietary requirements or other special arrangements that may affect the tour.
Customers are responsible for determining whether they are physically able to participate in any chosen activity.
11. Personal Belongings
Travellers remain responsible for their luggage, valuables, documents, electronic devices and personal belongings during the journey.
Fly Zone Tours cannot be held responsible for loss, theft or damage unless directly caused by our own proven negligence.
12. Delays & Unforeseen Events
Fly Zone Tours will make reasonable efforts to deliver the confirmed travel arrangements.
However, we cannot guarantee against disruption caused by circumstances outside our reasonable control, including:
Severe weather
Natural disasters
Road closures
Government restrictions
Strikes
Transport delays
Public emergencies
Service-provider failures
Other force majeure events
Where possible, we will assist customers with suitable alternatives.
13. Website Information
We make reasonable efforts to keep the information on flyzonetours.com accurate and updated.
However, photographs, descriptions, itineraries and other website content are for general guidance and may change.
Images may also be representative of a destination or experience rather than a specific guaranteed hotel, room or service.
14. Intellectual Property
Unless otherwise stated, the website design, written content, branding and original materials on this website belong to Fly Zone Tours or are used with appropriate permission.
Website content may not be copied, reproduced or commercially distributed without prior permission.
15. External Links
Our website may contain links to WhatsApp, maps or third-party websites.
Fly Zone Tours is not responsible for the content, privacy practices or availability of third-party websites or platforms.
16. Limitation of Liability
Fly Zone Tours will provide services with reasonable care and professionalism.
However, to the extent permitted by applicable law, we will not be responsible for indirect losses or for circumstances outside our reasonable control.
Nothing in these Terms excludes any legal rights that cannot lawfully be excluded.
17. Privacy
Personal information collected through enquiries and bookings will be handled in accordance with our Privacy Policy.
18. Changes to These Terms
Fly Zone Tours may update these Terms & Conditions when necessary.
The latest version will always be published on this website with the updated revision date.
19. Governing Law
These Terms & Conditions are governed by the applicable laws of India.
Any disputes relating to these Terms or our services will be subject to the jurisdiction of the appropriate courts in Kerala, India.
20. Contact Us
For questions regarding these Terms & Conditions, please contact:
Fly Zone Tours SNRA 5, Kadungalloor East Ernakulam – 683 102, Kerala, India
