Fly Zone Tours respects your privacy and is committed to protecting the personal information you share with us through flyzonetours.com, WhatsApp, email, phone, or during the booking process.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect personal information when you contact us, submit an enquiry, request a tour package, or make a booking.
This may include:
Name
Email address
Phone number
Travel dates
Number of travellers
Preferred destinations
Tour preferences
Messages or enquiry details
Booking-related information
Any other information you voluntarily provide
We may also collect limited technical information when you use our website, such as browser type, device type, IP address, and basic website usage data.
2. How We Use Your Information
We may use your information to:
Respond to enquiries
Prepare and customise Kerala tour packages
Communicate about bookings and travel arrangements
Coordinate hotels, transport, houseboats, activities and other services
Provide customer support
Send booking-related updates
Improve our website and services
Maintain necessary business and booking records
Comply with legal or regulatory requirements
We do not use your personal information for purposes unrelated to your enquiry or booking unless we have a valid reason to do so.
3. Enquiries Through WhatsApp, Email and Phone
If you contact Fly Zone Tours through WhatsApp, email or phone, the information you provide may be used to respond to your enquiry and assist with your travel requirements.
Your use of WhatsApp or other third-party communication platforms is also subject to the privacy practices and terms of those providers.
4. Booking Information
When a booking is confirmed, we may need additional information to arrange accommodation, transportation, houseboat stays, sightseeing or other travel services.
Only information reasonably necessary for the relevant booking may be shared with the service providers involved in delivering your trip.
5. Sharing Information with Service Providers
Fly Zone Tours may work with third-party providers such as:
Hotels and resorts
Houseboat operators
Transportation providers
Tour and activity providers
Other travel-related service providers
We may share relevant booking information with these providers when necessary to arrange the services requested by you.
We do not sell your personal information to third parties.
6. Website Forms
Information submitted through forms on flyzonetours.com may be sent to our business email account and stored within website systems for the purpose of responding to enquiries.
Please avoid submitting unnecessary sensitive personal information through general website enquiry forms.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, measure traffic and understand how visitors use the site.
Cookies may store limited information on your device.
You may manage or disable cookies through your browser settings, although some website features may not function as intended.
8. Google and Third-Party Services
Our website may use third-party services such as Google Maps, website analytics, embedded content or external communication platforms.
These services may collect information according to their own privacy policies.
Fly Zone Tours is not responsible for the privacy practices of independent third-party websites or platforms.
9. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no website, email system or internet-based communication method can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for:
Responding to enquiries
Completing bookings
Providing customer support
Maintaining business and accounting records
Meeting legal requirements
Information that is no longer required may be deleted or securely removed where appropriate.
11. Your Rights and Choices
You may contact us to request:
Access to personal information we hold about you
Correction of inaccurate information
Deletion of information where legally appropriate
Withdrawal of consent where processing is based on consent
Certain information may need to be retained where required for legal, accounting or legitimate business purposes.
12. Children’s Privacy
Our website and services are intended for adults arranging travel for themselves or others.
We do not knowingly collect personal information directly from children without appropriate involvement from a parent or guardian.
13. External Links
Our website may include links to WhatsApp, Google Maps or other external websites.
Once you leave our website, the privacy practices of the external service or website will apply.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will be published on this page with the updated revision date.
15. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Fly Zone Tours SNRA 5, Kadungalloor East Ernakulam – 683 102, Kerala, India
